Three steps. Then it just runs.
Managed IT is not a retainer for someone to call when things break. It is a platform on every device and a technician watching it.
Enrol
Our agent goes onto every desktop, laptop, and server. Half a day, no disruption, nothing for your staff to do.
Monitor
CPU, disk, patches, threats, and backups watched around the clock. Every device, not just the servers.
Respond
Alerts land with a technician, not a queue. Most issues are fixed before you notice. The rest come with an SLA.
On the network before you open your laptop.
Most IT companies are reactive. They show up after something breaks. We monitor every device continuously, so we have real-time visibility across every patch and every alert. When something drifts out of tolerance, we know before you do.
And when you call, you reach a technician, not a call centre. Technicians across South Africa, so someone who knows your setup and knows your business is never far away.
Everything your IT needs, under one number.
All servicesThree tiers. One fixed rate per endpoint.
An account fee, then a rate per device. Watch and Care month to month. Managed on a 12-month term.
Every tier includes the monthly report. You see what we see.
Lands in your inbox on the 1st. Every number measured, not estimated.
| Feature | WatchWe tell you before it breaks.R495 + R149/device | CareWe fix it, usually before you call.R795 + R250/device | ManagedYour IT department, without the salary.R2,995 + R599/device |
|---|---|---|---|
| 24/7 monitoring & alerting | ✓ | ✓ | ✓ |
| Automated patching & antivirus | ✓ | ✓ | ✓ |
| Monthly system report | ✓ | ✓ | ✓ |
| Remote support | Ad-hoc rates | Included, fair use | Included, fair use |
| P1 response time | Best effort | 30 min | 30 min |
| Named account manager | – | – | ✓ |
| Quarterly IT review & roadmap | – | – | ✓ |
Watch
We tell you before it breaks.
- 24/7 monitoring & alerting✓
- Automated patching & antivirus✓
- Monthly system report✓
- Remote supportAd-hoc rates
- P1 response timeBest effort
- Named account manager–
- Quarterly IT review & roadmap–
Care
We fix it, usually before you call.
- 24/7 monitoring & alerting✓
- Automated patching & antivirus✓
- Monthly system report✓
- Remote supportIncluded, fair use
- P1 response time30 min
- Named account manager–
- Quarterly IT review & roadmap–
Managed
Your IT department, without the salary.
- 24/7 monitoring & alerting✓
- Automated patching & antivirus✓
- Monthly system report✓
- Remote supportIncluded, fair use
- P1 response time30 min
- Named account manager✓
- Quarterly IT review & roadmap✓
Prices ex VAT. Remote support included with fair use on Care and Managed.
Compare plans in fullWork out your number →Hardware, sourced and set up to work from day one.
Business-grade laptops, servers, networking, and peripherals. No cart, no checkout. Just a quote, a delivery date, and kit that arrives configured.
Request a quoteQuestions we get asked.
Read the buyer’s guidesWhat is managed IT support?
Managed IT support means a provider monitors, patches, secures and supports every device in your business for a fixed monthly fee, instead of you calling someone only when something breaks. Problems are found and fixed early, and you get a monthly report showing what was done.
How much does managed IT cost in South Africa?
Atom plans are an account fee plus a rate per device, ex VAT. Watch starts at R495 plus R149 per workstation, Care at R795 plus R250, and Managed at R2,995 plus R599. The estimator on the support plans page gives your exact monthly number.
What is the difference between managed IT and break-fix?
Break-fix means you pay by the hour after something has already failed. Managed IT means the devices are watched and maintained continuously for a predictable monthly cost, so most faults are caught before they stop your staff working.
What size of business do you support?
Typically businesses from about 5 to 100 seats. Care suits the typical 5 to 30 seat business with nobody in-house, and Managed suits businesses with 10 or more devices, multiple sites, or compliance and insurance requirements.
Is there a contract or lock-in?
Watch and Care are month to month. Managed is a 12-month agreement with a minimum of 10 devices, because setting up an IT department properly is an investment on both sides.
Do you support businesses anywhere in South Africa?
Yes. Remote support and monitoring work anywhere, and we have technicians countrywide for onsite work. Onsite is charged as a callout plus time on every plan.
Your next IT call shouldn’t be a crisis call.
Talk to us about a support plan, a project, or just the state of your current setup. No obligation.