Onsite IT support, wherever in South Africa you are.
When the problem needs a physical presence. Technicians across South Africa, dispatched from the nearest base.
How we do it.
Some problems can't be fixed over a remote session. When you need hands on hardware (a failed drive, a cabling issue, a server that won't POST), we dispatch the nearest technician. Technicians countrywide, with most metros reachable within a few hours on business days. Managed plan customers get priority scheduling.
A typical call
A server won't boot after a power cut. The remote session shows nothing, because there's nothing to connect to. The nearest technician is dispatched with a replacement drive and the last known-good backup, and the office is working again the same afternoon.
What’s included.
- Hardware diagnosis, repair, and replacement
- Network cabling and patch panel work
- Server room setup and maintenance
- New device deployment and configuration
- Office relocations and infrastructure moves
- Security camera and access control integration
Questions about onsite support.
Is onsite support included in the plans?
No plan includes onsite. It is a callout plus time at the published hourly rates. Managed clients get priority scheduling and pay the standard rate at any hour.
Where do your technicians work?
Technicians are available countrywide, and most metros are reachable within a few hours on business days.
What onsite work do you do?
Hardware repair and replacement, network cabling, server room setup, new device deployment, office moves and access control integration.
Other services
Software, connectivity, and user issues resolved remotely. Most problems fixed the same day.
→24 / 7 MonitoringYour network is watched continuously. We respond to alerts before your staff notice something is wrong.
→Endpoint SecurityManaged threat protection across every device on your network. Patch management and compliance included.
→Network ManagementDesign, deployment, and day-to-day management of your office and cloud infrastructure.
→Backup & RecoveryTested recovery procedures, not just backup software. Documented and drilled for when it matters most.
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