Log a support ticket.
Fill in what’s happening and we’ll pick it up. For server failures, full outages, or no internet, mark the ticket Critical and it goes to the front of the queue.
Response SLAs
P1 Critical30 min
P2 High2 hr
P3 Medium4 hr
P4 Low24 hr
Response times apply to Care and Managed plan customers. Watch plan and ad-hoc clients receive best-effort response.
Remote session
If a technician has asked you to connect, download and run the remote support tool.
Remote support tool