Remote IT support. Problems fixed without waiting for a callout.
Software, connectivity, and user issues resolved remotely. Most problems fixed the same day.
How we do it.
Most IT issues don't need someone in the room, they need someone with the right tools and the right access. We connect to any managed device within seconds. Not on a plan yet? The remote support tool gets a technician onto your screen in under a minute. If you're on a Care or Managed plan, your response SLA applies from the moment the ticket is logged.
A typical call
Monday, 08:10. A user can't open Outlook and has a client meeting at nine. They log a ticket. A technician connects within minutes, sees a corrupted profile, rebuilds it, and the user is back in their inbox before the meeting starts. No callout, no waiting for someone to drive over.
What’s included.
- Secure remote desktop access to any managed device
- Software installation, updates, and configuration
- User account and permissions management
- Email, Office 365, and cloud app troubleshooting
- Internet and VPN connectivity issues
- Printer, peripheral, and driver problems
Questions about remote support.
How fast does remote IT support respond?
On Care and Managed plans a P1 (business stopped) gets a technician within 30 minutes, P2 within 2 hours, P3 within 4 hours and P4 within 24 hours. Watch is best effort.
Is remote support included in the plan?
Yes on Care and Managed, with fair use. On Watch and for non-plan clients it is charged at an hourly rate, with a one hour minimum per session.
Can you support devices we already own?
Yes. We enrol your existing desktops, laptops and servers. You do not need to replace anything to get started.
Other services
When the problem needs a physical presence. Technicians across South Africa, dispatched from the nearest base.
→24 / 7 MonitoringYour network is watched continuously. We respond to alerts before your staff notice something is wrong.
→Endpoint SecurityManaged threat protection across every device on your network. Patch management and compliance included.
→Network ManagementDesign, deployment, and day-to-day management of your office and cloud infrastructure.
→Backup & RecoveryTested recovery procedures, not just backup software. Documented and drilled for when it matters most.
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