Three plans. One way to price them.
A monthly account fee, then a rate per device. The device is the unit. The plan is the price, because what changes is whether we watch it, care for it, or manage it.
Watch
We tell you before it breaks.
Owners who are happy to call when something is wrong, and businesses with someone in-house who wants eyes on the servers.
Care
We fix it, usually before you call.
The typical 5 to 30 seat business with nobody in-house. One number for everything.
Managed
Your IT department, without the salary.
20 to 100 seats, multiple sites, compliance or insurance requirements, or anyone who has asked what they should be doing next.
All prices ex VAT. Remote support included with fair use on Care and Managed. Onsite is callout plus time on every plan.
Work out your number.
Pick a plan, count your devices. The estimate goes with you to the quote form.
Switches, access points, NAS, printers, and UPS units with a network card count as infrastructure devices.
Estimated monthly, ex VAT
R5,393
Care · We fix it, usually before you call.
- Account feeR795
- Workstations × 10R2,500
- Servers × 1R1,800
- Infrastructure devices × 2R298
Remote support included with fair use on Care and Managed. Onsite is callout plus time on every plan. Projects quoted separately.
What each plan includes.
| Feature | WatchWe tell you before it breaks.R495 + R149/device | CareWe fix it, usually before you call.R795 + R250/device | ManagedYour IT department, without the salary.R2,995 + R599/device |
|---|---|---|---|
| 24/7 monitoring & alerting | ✓ | ✓ | ✓ |
| Automated patching & antivirus | ✓ | ✓ | ✓ |
| Monthly system report | ✓ | ✓ | ✓ |
| Remote support | Ad-hoc rates | Included, fair use | Included, fair use |
| P1 response time | Best effort | 30 min | 30 min |
| Backup monitoring & restore tests | – | ✓ | ✓ |
| Security compliance report | – | ✓ | ✓ |
| Named account manager | – | – | ✓ |
| Quarterly IT review & roadmap | – | – | ✓ |
| Asset register & lifecycle | – | – | ✓ |
| User onboarding & offboarding | – | – | ✓ |
| Vendor management | – | – | ✓ |
| Onsite support | Ad-hoc rates | Ad-hoc rates | Priority, standard rate any hour |
| Term | Month to month | Month to month | 12 months |
Watch
We tell you before it breaks.
- 24/7 monitoring & alerting✓
- Automated patching & antivirus✓
- Monthly system report✓
- Remote supportAd-hoc rates
- P1 response timeBest effort
- Backup monitoring & restore tests–
- Security compliance report–
- Named account manager–
- Quarterly IT review & roadmap–
- Asset register & lifecycle–
- User onboarding & offboarding–
- Vendor management–
- Onsite supportAd-hoc rates
- TermMonth to month
Care
We fix it, usually before you call.
- 24/7 monitoring & alerting✓
- Automated patching & antivirus✓
- Monthly system report✓
- Remote supportIncluded, fair use
- P1 response time30 min
- Backup monitoring & restore tests✓
- Security compliance report✓
- Named account manager–
- Quarterly IT review & roadmap–
- Asset register & lifecycle–
- User onboarding & offboarding–
- Vendor management–
- Onsite supportAd-hoc rates
- TermMonth to month
Managed
Your IT department, without the salary.
- 24/7 monitoring & alerting✓
- Automated patching & antivirus✓
- Monthly system report✓
- Remote supportIncluded, fair use
- P1 response time30 min
- Backup monitoring & restore tests✓
- Security compliance report✓
- Named account manager✓
- Quarterly IT review & roadmap✓
- Asset register & lifecycle✓
- User onboarding & offboarding✓
- Vendor management✓
- Onsite supportPriority, standard rate any hour
- Term12 months
One bill. A whole department behind it.
- Seniors, juniors, network and software specialists on every ticket. Not one person’s ceiling.
- Nobody on leave. Nobody off sick. Nobody resigning with the passwords.
- No recruitment, no payroll, no HR, no laptop and desk for the IT person.
- Scales with you. Ten more seats is a line on the invoice, not a hire.
Managed · 20 workstations, 2 servers
R20,973/month
Monitoring, patching, remote support, account manager, quarterly roadmap. Ex VAT.
One in-house technician
R32,000 to R45,000/month, loaded
One person, one skill set, 21 days leave, sick days, resignations.
One senior or network engineer
R55,000 to R80,000/month, loaded
Same single point of failure, at twice the price.
Loaded cost is salary plus UIF, leave, equipment, training, and a desk. Typical South African ranges.
Not on a plan? Ad-hoc rates.
Per hour, ex VAT. First hour is the minimum per session. Onsite adds a callout.
| StandardWeekdays 08:00 to 17:00 | PrioritisedExpedited or same day | After hoursEvenings, weekends, public holidays | |
|---|---|---|---|
| Remote | R649 | R949 | R1,249 |
| Onsite | R849 | R1,149 | R1,449 |
Response times.
On Care and Managed. Watch is best effort.
| Priority | What it means | Response |
|---|---|---|
| P1 Critical | Outage halting the business | 30 min |
| P2 High | Major disruption, multiple users affected | 2 hr |
| P3 Medium | Single user or limited functionality | 4 hr |
| P4 Low | Non-urgent or general request | 24 hr |
Questions we get asked.
What counts as a device?
A workstation is a desktop or laptop. A server is a server. Infrastructure devices are switches, access points, NAS units, printers, and UPS units with a network card. Phones and tablets are not counted.
What does fair use mean?
Support for the devices on your plan: fixes, questions, small installs, the two-minute jobs. Projects such as new sites, migrations, and rollouts are scoped and quoted separately. The pool is generous and defined in your agreement, so there is never a surprise on the invoice.
Is onsite support included?
No, on any plan. A technician driving to you is a callout plus time at the rates above. Managed clients get priority scheduling and pay the standard rate at any hour.
Is there a minimum term?
Watch and Care are month to month. Managed is a 12-month agreement, because setting up an IT department properly is an investment on both sides.
Can I mix plans across devices?
Yes. Servers on Managed and workstations on Care is a common setup. One account fee, the higher of the two, and each device at its own rate.
What does the response time mean?
Time to a technician actively working the ticket, measured from when it is logged. Resolution depends on the fault. P1 means the business has stopped.
Not sure which plan fits?
Tell us how many devices you have and what kind of support you’re getting now. We’ll recommend a plan and confirm the number.
Get a quote →